4kg

• We offer return and exchange services for products with quality issues or delivery errors.
• The product must be in its original packaging, with all accessories intact, and must not have been used or installed.
• Return and exchange requests must be submitted within 7 days of receiving the product.
• Any product damage caused by human factors, including but not limited to misuse, abuse, collision, dropping, disassembly, modification, self-repair, etc., is not covered by this return and exchange policy.
• For products damaged by human factors, we will not provide return or exchange services. We appreciate your understanding.

If you need to return or exchange a product, please first contact our customer service and provide the order number, product photos, and other relevant information.

The customer service will review your return or exchange request, and if it meets the conditions, they will guide you through the subsequent operations.

The shipping costs incurred during the return and exchange process will be handled according to the mutual agreement or relevant regulations.

Important Notes:

Please read this policy carefully before returning or exchanging a product to ensure that your request meets the relevant conditions.