4kg

• We offer return and exchange services for products with quality issues or delivery errors.
• The product must be in its original packaging, with all accessories intact, and must not have been used or installed.
• Return and exchange requests must be submitted within 7 days of receiving the product.
• Any product damage caused by human factors, including but not limited to misuse, abuse, collision, dropping, disassembly, modification, self-repair, etc., is not covered by this return and exchange policy.
• For products damaged by human factors, we will not provide return or exchange services. We appreciate your understanding.

If you need to return or exchange a product, please first contact our customer service and provide the order number, product photos, and other relevant information.

The customer service will review your return or exchange request, and if it meets the conditions, they will guide you through the subsequent operations.

The shipping costs incurred during the return and exchange process will be handled according to the mutual agreement or relevant regulations.

Important Notes:

Please read this policy carefully before returning or exchanging a product to ensure that your request meets the relevant conditions.

If you have any questions about the return and exchange policy, please feel free to contact our customer service, and we will be happy to assist you. 商品在收到後存在質量問題或發錯貨等情況，我們提供退換貨服務。
 

1.  商品必須保持原包裝、配件等完好無損，且未經使用或安裝。
    
2.  退換貨需在收到商品後的7天內進行申請。
    
3.  所有人為損壞不屬於退換範圍 (如: 任何由於人為因素導致的商品損壞，包括但不限於誤用、濫用、撞擊、摔落、拆卸、改裝、自行維修等行為，均不屬於本退換政策的適用範圍。)
    
4.  對於人為損壞的商品，我們將不提供退換貨服務，請您諒解。
    
5. 如需退換貨，請您先聯繫我們的客服人員，並提供訂單號、商品照片等相關信息。

客服人員將審核您的退換貨申請，如符合退換條件，將指導您完成後續操作。退換貨過程中產生的運費，按照雙方協商或相關規定執行。

注意事項：

請在退換貨前仔細閱讀本政策，確保您的退換貨申請符合相關條件。

如您對退換貨政策有任何疑問，請隨時聯繫我們的客服人員，我們將竭誠為您解答。